Shipping Policy

Below is the average delivery time for all our packages:

- Once an order is placed, we need 1 - 2 business days to process the order. During the week it takes one business day, but if you order on a Friday night or weekend, it may take a little longer.

- Once your order is processed, it is shipped and delivery takes an average of 5 - 7 business days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team.

Canceling an order

Once an order is placed, it is immediately prepared for shipment by our automated systems. Therefore, unfortunately, it is not possible to cancel a completed order. If you have concerns about the product you receive, we offer a hassle-free return process. You have the right to return your order within 30 days of receipt and receive a full refund.

Shipping costs

Shipping is completely free for our customers, we pay shipping costs for every order. There is no minimum order quantity required.

Origin of the products

At Alex Sydney, we work with a global network of suppliers, including many from China, to bring you quality products at competitive prices. We understand that you may wonder about the origin of our products, but we assure you that we follow strict international standards. Each product is carefully inspected and tested before shipping, and we only work with reliable manufacturers who strive for excellent quality. Our goal is to offer you the finest products you can't just find in stores, at the best price. Your satisfaction and peace of mind are our top priority.

Do you have questions about your order?

Then check our FAQ page first. Your question will probably be answered there. If not, please contact us via the contact page. Our customer service is available 7 days a week, and we always respond within 24 hours.